Refund Policy

Mukora Smart Farm is committed to providing high-quality products and services. All sales are final, and refunds are only granted under extremely limited circumstances as outlined below. By purchasing from our website, you agree to this policy.

1. No Refunds on Perishable or Customized Items

All perishable goods (including fresh farm produce) are strictly non-refundable under any circumstances.
Customized or special-order items cannot be returned or refunded.

2. Refund Eligibility (Limited Cases Only)

Refunds will only be considered if:

The product was damaged upon arrival, and you provide photographic proof within 24 hours of delivery.
You received the wrong item due to an error on our part.
A paid service was not delivered at all, despite confirmation of payment.

3. Strict Refund Request Process

If you meet the above conditions, you must:

Email us at info@m-smartfarm.com within 24 hours of receiving the product.
Attach clear photographic or video evidence of the issue.
Provide your order number and full details of your complaint.

Failure to follow these steps within the stated timeframe will result in automatic rejection of your refund request.

4. Return Policy (If Required for Refund Consideration)

If a return is required, the product must be unused, unopened, and in its original packaging.
Customers must cover the return shipping costs unless we confirm a major defect caused by us.
Returned items must be sent within 3 days of receiving approval—late returns will not be accepted.

5. Refund Processing (If Approved)

Approved refunds will be issued ONLY via store credit—we do not provide cash refunds.
Refunds will be processed within 14 business days after the return is received and inspected.
If a refund is granted, a restocking fee of up to 30% may apply.

6. No Refunds for the Following Cases

Mukora Smart Farm strictly does not issue refunds for:

Customer change of mind after purchase.
Delays caused by courier services or third parties.
Products that have been used, tampered with, or removed from their original packaging.
Digital products, such as e-books, guides, or downloadable content.
Services that have been partially or fully rendered.

7. Policy Enforcement & Updates

Mukora Smart Farm reserves the right to reject any refund request that does not meet the conditions above.
We also reserve the right to modify this policy at any time. Continued use of our services signifies acceptance of any updates.

8. Contact Us

For refund-related inquiries, contact us strictly via email:

📧 Email: info@m-smartfarm.com
📍 Address: Muranga County, Kenya